As far as I can tell the Dell & HP websites have been largely designed to be horrible, in hopes of routing you to a sales person. I tried to fight this, but it was pointless. Phone someone at one of those companies and save yourself several hours.
– Paul Reinheimer, on buying a new server
In nearly all cases I’d rather complete a purchase with an easy to use website instead of calling a sales person.
2 replies on “Don’t Use Our Website”
So would I 🙂
I plan on blogging about my problems with Dell’s website in particular in the near future.
Years ago when I worked for a university that purchased lots of Dells, a purchase always ended up with a call to a sales rep. It was frustrating back then too.